Business Process Design & Measurement Services
Helping Companies Optimize Business Processes and Improve Operations
  • Does your company have processes which lack consistency and predictability?
  • Are you dependent on one or more supposedly irreplaceable employees to make things happen?
  • Are you trying to cut costs, but your closing process doesn't allow enough time to focus on new initiatives and ideas?

    • These are common issues that we are asked to address with many clients. We'll quickly assess your business's current state and properly plan and implement for your future needs and goals. We have found that offering the following services helps to provide a framework for management: 

  • Identifying improvement opportunities through a review of current business processes, systems, and internal controls and determine whether they add value and contribute to profitability.
  • Giving management a snapshot of areas that need to be strengthened by comparison to average benchmarks for competitors and best-practice companies as a gauge for potential business improvement.
  • Supporting decision-making processes by presenting alternate paths to optimization through a gap analysis and assessment of areas for "quick hit" vs. long-term redesign and improvement.
  • Bringing years of business process design experience to the table; Delivering a process mapping, workflow analysis, technology analysis, and future state design and transition plan that can be easily understood and implemented;
    Efficiently and effectively managing and driving the improvement process; Standardizing and simplifying processes and training and rolling out changes to the entire organization.
  • Providing assurances that you will continue to benefit from your investment by developing and implementing performance metrics to measure the effectiveness and continued impact on profitability and productivity.
    • Helping Companies Manage Change
  • Change is a difficult issue in every company and few employees enjoy taking on difficult issues, however resistance to change can derail an entire project and sometimes the business itself.

    • Many projects fail to achieve their targeted results, not because of poor process or technology design, but instead from a lack of attention to the "people challenges" of the process change initiative. To help create successful change processes, we work with clients to deliver solutions that are communicated effectively, embraced by the organization, aligned with the business needs as well as goals, transitioned seamlessly to audiences not directly affected, and monitored through meaningful performance metrics. These processes help to create and maintain a change-ready business environment and protect your investment in improvement.

    Providing Process Measurement Systems to Manage Performance 
  • Organizations often struggle to find the process performance metrics to link different business units and individual employees to a core strategy. 
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    We work with management to gain an understanding of the business from a financial, business process, customer, and cultural perspective. We then develop both financial and non-financial metrics, collect the relevant data, perform analyses, and create a system through which results can be tracked and reported upon. The continued use of this performance measurement system can help your company make quantifiable gains in decision-support capability that can be used to strengthen your overall company bottom-line.

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